Manage change in a changing environment: aligning ITIL to Office 365

“You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.” R.Buckminster Fuller Cloud productivity platforms are delivered as constantly changing services. Infrastructure and Operations leaders must manage the impact of this externally driven change on their end users, support structure, IT operations and… Continue reading Manage change in a changing environment: aligning ITIL to Office 365